q999 Privacy Policy — Your Data, Protected

1 Overview

This Privacy Policy explains how q999 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use q999 at q999.top. It applies to all Bangladesh players and anyone else who accesses the q999 platform.

By registering an account on q999, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

q999 is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we protect it with appropriate technical and organisational measures. If you have any questions about how q999 handles your data, contact us at [email protected].

2 What We Collect

q999 collects the following categories of personal data from players in Bangladesh:

Category	Examples	Why We Need It
Identity Data	Full name, date of birth, national ID number	Account registration and age verification
Contact Data	Mobile number, email address	Account communication and support
Payment Data	bKash / Nagad / Rocket mobile wallet number	Processing deposits and withdrawals in BDT
Transaction Data	Deposit amounts, withdrawal amounts, bet history	Account management and dispute resolution
Technical Data	IP address, device type, browser, operating system	Security monitoring and fraud prevention
Usage Data	Pages visited, games played, session duration	Platform improvement and personalisation
Verification Data	ID document images, selfie photos (when requested)	Identity verification and compliance

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Collect Your Data

q999 collects personal data through the following means:

• Direct registration: When you create a q999 account, you provide your name, date of birth, mobile number, and email address directly.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, or Rocket, transaction data is shared with q999 by the payment provider to confirm the transfer.
• Platform activity: As you use q999, we automatically collect usage data such as which games you play, how long your sessions last, and which pages you visit.
• Device and browser data: Your device automatically sends technical information such as your IP address, browser type, and operating system when you access q999.
• Verification requests: If q999 requests identity verification, you provide document images and other verification data directly through the platform or via email.
• Customer support: When you contact q999 support, we collect the information you provide in that communication.

4 How We Use Your Data

q999 uses your personal data for the following purposes. We only use your data where we have a legitimate reason to do so — either because it is necessary to fulfil our agreement with you, because we have a legal obligation, or because it is in our legitimate interest to do so in a way that does not override your rights.

• To create and manage your q999 account.
• To verify your identity and confirm you meet the minimum age requirement of 18 years.
• To process deposits and withdrawals in BDT via your registered mobile wallet.
• To settle bets and credit winnings to your account balance.
• To send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor and improve the performance and security of the q999 platform.
• To provide customer support when you contact us.
• To comply with applicable legal and regulatory requirements.
• To personalise your experience on q999, such as displaying relevant game recommendations.

5 Sharing Your Data

q999 does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the minimum necessary data to process your deposit or withdrawal transaction.
• Identity verification providers: If q999 uses a third-party service to verify your identity documents, your verification data is shared with that provider under a strict data processing agreement.
• Fraud prevention services: q999 may share technical data such as IP addresses with fraud detection services to protect the platform and its players.
• Legal authorities: q999 will disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event that q999 is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer.

All third parties with whom q999 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. q999 does not permit third parties to use your data for their own marketing purposes.

6 Data Retention

q999 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. In general:

• Account and identity data is retained for a minimum of 5 years after account closure.
• Transaction and betting records are retained for a minimum of 5 years for compliance and dispute resolution purposes.
• Technical and usage data is typically retained for 12 to 24 months.
• Customer support communications are retained for 3 years.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your data before the end of the retention period, q999 will delete what it is legally permitted to delete and explain any data that must be retained and why.

7 Security Measures

q999 takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

• SSL/TLS encryption for all data transmitted between your device and q999 servers.
• Encrypted storage for sensitive data including payment details and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the q999 platform.
• Automated monitoring systems that detect unusual account activity and potential breaches.
• Two-factor authentication options available to all registered players.

While q999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your q999 account has been compromised, contact [email protected] immediately so we can take action to secure your account.

8 Cookies and Tracking

q999 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help q999 remember your preferences, keep you logged in, and understand how you use the platform.

The types of cookies q999 uses include:

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core functionality such as login and account access.
• Analytics cookies: Help q999 understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can control cookies through your browser settings. Disabling essential cookies will affect your ability to use q999. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.

9 Your Data Rights

As a q999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Minors

q999 does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults. If you are a parent or guardian and believe that a minor has registered on q999 and provided personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.

q999 uses age verification measures during registration to prevent minors from accessing the platform. We take underage gambling seriously and cooperate fully with any investigation related to a minor's use of q999.

11 Changes to This Policy

q999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of q999 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how q999 handles your personal data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q999 handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 30 days.