q999 Terms and Conditions — Know Your Rights

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and q999 ("the Platform", "we", "us"). By accessing q999 at q999.top, creating an account, making a deposit, or placing a bet, you confirm that you have read and accepted these Terms in full.

These Terms apply to all services offered on q999, including sports betting, casino games, live dealer games, and any promotional offers. They should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and q999.

If you are accessing q999 on behalf of another person, you confirm that you have the authority to bind that person to these Terms. In practice, q999 accounts are personal and non-transferable, so this situation should not arise — each player must register and manage their own account.

2 Eligibility

To register and use q999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online betting and gaming under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited.
• You must not be a current employee, contractor, or close family member of a q999 employee.
• You must not have been previously excluded or banned from q999 for any reason.

q999 reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, q999 may suspend or close your account and withhold any funds pending investigation. This is a standard procedure and is not a reflection on any individual player — it is part of how q999 maintains a safe and compliant platform for all Bangladesh players.

3 Account Registration

To use q999, you must register a personal account. Registration is free and takes under two minutes. During registration, you are required to provide accurate and complete information, including your full name, date of birth, email address, and mobile number. You must keep this information up to date — if your details change, update your account promptly or contact support at [email protected].

Each person may hold only one q999 account. If you already have an account and attempt to register a second one, both accounts may be suspended and any balances held pending review. If you have forgotten your login details, use the account recovery option on the login page rather than creating a new account.

• All information provided at registration must be truthful and accurate.
• You are responsible for maintaining the security of your username and password.
• Do not share your login credentials with any other person.
• q999 will never ask for your password via email, chat, or phone.
• Notify q999 immediately if you suspect your account has been accessed without your permission.

q999 reserves the right to decline any registration application without providing a reason. Accounts that are found to have been registered with false information will be closed and any funds may be withheld pending investigation.

4 Deposits and Withdrawals

q999 supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. These are the only accepted payment methods on the platform. All transactions must be made from a mobile wallet account registered in your own name. q999 does not accept payments from third-party accounts, and any such transactions will be returned and may trigger an account review.

The minimum deposit amount is 200 BDT. There is no maximum deposit limit for standard accounts, though q999 may apply limits in specific circumstances. Deposits are credited to your q999 account balance immediately upon confirmation from the payment provider.

Withdrawal requests are processed within 2 to 5 minutes for standard requests during normal operating hours. The minimum withdrawal amount is 200 BDT. Withdrawals are sent to the same mobile wallet used for your most recent deposit unless you have updated your payment details in your account settings.

• Deposits are credited instantly upon payment provider confirmation.
• Withdrawals are processed within 2–5 minutes for standard requests.
• Minimum deposit and withdrawal: 200 BDT.
• Payments must come from a mobile wallet in your own name.
• q999 does not charge fees on standard deposits or withdrawals.
• Your mobile wallet provider may apply their own transaction fees — check with them directly.

5 Betting Rules

All bets placed on q999 are subject to the specific rules of the relevant sport or game market. By placing a bet, you confirm that you understand and accept the applicable rules. General betting rules that apply across all markets on q999 are as follows:

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been submitted.
• Odds displayed at the time of bet confirmation are the odds that apply to your wager.
• q999 reserves the right to void bets placed at obviously incorrect odds due to system errors or data feed failures.
• Bets on events that are abandoned or postponed will be settled according to the specific rules of that market.
• Maximum payout limits apply per event and per day — these are displayed in the relevant market.
• q999 may limit the maximum stake on any market at its discretion.
• Winnings are credited to your q999 account balance immediately after official settlement.

For live in-play betting, odds change in real time as the event progresses. q999 uses automated systems to update odds, and there may be brief periods where markets are suspended during key moments in a match. This is normal and is not a platform error. Bets submitted during a market suspension will not be accepted.

q999 takes match integrity seriously. If there is evidence that a sporting event has been manipulated or that a player has used insider information to gain an unfair advantage, q999 reserves the right to void all related bets and report the matter to the relevant authorities.

6 Bonuses and Promotions

q999 offers bonuses and promotional offers to both new and existing players from time to time. Each promotion has its own specific terms, including wagering requirements, eligible games or markets, minimum deposit amounts, and expiry dates. These specific terms are published alongside each promotion and form part of these overall Terms and Conditions.

• Bonus funds are separate from your real money balance and must be wagered before withdrawal.
• Wagering requirements must be met within the stated time period or the bonus will expire.
• q999 reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• q999 may cancel a bonus and any associated winnings if it suspects the bonus has been abused.

7 Prohibited Conduct

The following activities are strictly prohibited on q999. Engaging in any of these behaviours will result in account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account on q999.
• Providing false or misleading information during registration or verification.
• Using another person's identity or payment details.
• Attempting to manipulate the outcome of any game or sporting event.
• Using automated software, bots, or scripts to interact with q999.
• Exploiting software bugs or errors for financial gain — any such gains must be reported to q999 immediately.
• Engaging in money laundering or using q999 for any illegal financial activity.
• Colluding with other players in casino games or sports betting markets.
• Threatening, harassing, or abusing q999 staff or other players.

q999 uses automated monitoring systems and manual review processes to detect prohibited conduct. If your account is flagged for investigation, q999 may temporarily restrict your ability to deposit, withdraw, or place bets while the review is in progress. You will be notified of the outcome as soon as the review is complete.

8 Account Suspension and Closure

q999 reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to provide satisfactory identity or age verification documents.
• Suspected fraudulent activity, money laundering, or match fixing.
• Account inactivity for a period of 12 consecutive months.
• At the player's own request for self-exclusion or account closure.

If your account is closed due to a breach of these Terms, any remaining balance may be withheld pending investigation. If the investigation concludes that no breach occurred, your balance will be returned to your registered mobile wallet. If a breach is confirmed, q999 may forfeit the balance in accordance with these Terms.

You may close your q999 account at any time by contacting support at [email protected]. Any real money balance remaining in your account at the time of closure will be returned to your registered mobile wallet within 5 business days, provided there are no outstanding verification requirements or pending investigations.

9 Limitation of Liability

q999 provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. q999 will not be liable for losses arising from:

• Platform downtime or technical issues beyond our reasonable control.
• Delays in payment processing caused by third-party mobile wallet providers.
• Losses resulting from your own betting decisions.
• Unauthorised access to your account caused by your failure to keep your credentials secure.
• Inaccurate information provided by third-party data feeds used for live odds.

In all cases, q999's maximum liability to any player is limited to the amount of funds held in that player's q999 account at the time the claim arises. q999 is not liable for any indirect, consequential, or punitive damages of any kind.

10 Privacy and Data

q999 collects and processes personal data in accordance with our Privacy Policy. By registering on q999, you consent to the collection and use of your personal data as described in that policy. In summary, q999 uses your data to manage your account, process payments, verify your identity, and improve the platform experience for all Bangladesh players.

q999 does not sell your personal data to third parties. Data is shared only with payment processors and identity verification services as necessary to operate the platform. All data is stored securely and protected by SSL encryption.

11 Responsible Gaming

q999 is committed to promoting responsible gaming among all players in Bangladesh. We provide a range of tools to help you stay in control of your betting activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are available in your account settings at any time.

If you believe your gambling is causing harm to yourself or others, please visit our Responsible Gaming page for detailed guidance. You can also contact our support team at [email protected] to request immediate account restrictions. q999 will never penalise a player for using responsible gaming tools — we actively encourage their use.

12 Changes to These Terms

q999 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, q999 will notify registered players via email or an in-platform notification.

Your continued use of q999 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using q999 and contact support to close your account. It is your responsibility to check this page periodically for updates.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your q999 account, please contact our support team. We aim to respond to all queries within 24 hours.